Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when using our services:

• Contact information (name, email address)
• Mobile phone number (optional, only if you choose to enable SMS notifications)
• Website details and access credentials
• Service request details and communications
• Payment information (processed securely through third-party providers)
• Communication preferences (email, SMS notification settings)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your maintenance requests
• Communicate with you about your requests and our services via email
• Send SMS notifications about your requests (only if you opt in)
• Send you technical notices and support messages
• Respond to your comments and questions

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist in our operations (under strict confidentiality agreements)

SMS Service Provider: If you opt in to SMS notifications, your mobile phone number will be shared with Twilio, our SMS service provider, solely for the purpose of delivering text message notifications. Twilio is contractually obligated to use your phone number only for this purpose and to maintain appropriate security measures.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encrypted data transmission (SSL/TLS)
• Secure storage of credentials
• Regular security audits
• Limited access to personal information

5. Website Access Credentials

When you provide us with access to your website, we:

• Store credentials securely using industry-standard encryption
• Use credentials only for authorized maintenance work
• Delete or return credentials upon request or service completion
• Recommend changing passwords after service completion

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

7. SMS Notifications and Phone Numbers

7.1 Optional SMS Service

SMS notifications are an optional feature. You are not required to provide a phone number to use our services. Providing your mobile phone number and enabling SMS notifications is entirely voluntary.

7.2 How We Use Your Phone Number

If you provide your mobile phone number and enable SMS notifications, we will use it to:

• Send transactional updates about your service requests
• Notify you of status changes, new comments, and required approvals
• Send confirmation messages when you enable or disable SMS notifications

We will never use your phone number for marketing purposes or share it with third parties except as described in this policy.

7.3 SMS Service Provider

SMS messages are sent through Twilio, Inc., a third-party communications platform. When you enable SMS notifications, your phone number is transmitted to Twilio's systems for message delivery. Twilio maintains SOC 2 Type II certification and complies with industry-standard security practices. For more information about Twilio's privacy practices, visit https://www.twilio.com/legal/privacy.

7.4 Phone Number Security

Your mobile phone number is stored securely in our encrypted database with the same level of protection as your other personal information. Access to phone numbers is restricted to authorized personnel only.

7.5 Opt-Out Rights

You can stop receiving SMS notifications at any time by:

• Replying STOP to any text message (instant opt-out)
• Disabling SMS notifications in your account settings
• Removing your phone number from your profile
• Contacting us to disable SMS notifications

Opting out of SMS does not affect your ability to use our services or receive email notifications.

7.6 Phone Number Retention

We retain your phone number as long as it remains in your account profile. You can remove your phone number at any time through your account settings. If you delete your account, your phone number will be deleted along with your other personal information.

8. Your Rights

You have the right to:

• Access your personal information, including your phone number
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request data portability
• Opt out of SMS notifications at any time
• Add, update, or remove your phone number at any time

9. Cookies and Tracking

Our website uses minimal cookies for essential functionality. We do not use tracking cookies or third-party analytics that collect personal information.

10. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at care@maintainmysite.com.